Privacy Policy

In compliance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we inform you about the processing of your personal data on www.lacasagricola.es.

1. Data controller

The data controller is “RAZÓN SOCIAL”, with CIF “CIF” and registered address at Camí de Son Fangos s/n, 07007 Palma (Illes Balears), Spain. You can contact us at info@lacasagricola.es.

2. Data we process

We process the data you provide through the contact form (name, email address, telephone number and message content) or through WhatsApp (telephone number, profile name and message content). If you accept analytics cookies, we also obtain statistical browsing data through Google Analytics. Fields marked as mandatory are necessary to handle your enquiry; if you do not provide them, we will not be able to reply to you.

3. Purposes and legal basis

We process your data to respond to your enquiries and requests for information, on the basis of your consent and, where applicable, the performance of pre-contractual measures at your request (Art. 6.1.a and 6.1.b GDPR).

If you give us your express consent, we will also use your data to send you offers and news from La Casa Agrícola by email, WhatsApp or other electronic means (Art. 6.1.a GDPR and Art. 21 of Law 34/2002, LSSI-CE). If you are already a customer, we may send you communications about products or services similar to those you purchased, unless you object (Art. 21.2 LSSI-CE). You can unsubscribe at any time, easily and free of charge, through the link included in each communication or by writing to us.

Statistical browsing data is processed only with your consent to analytics cookies, in accordance with our Cookie Policy.

You can withdraw your consent at any time, without affecting the lawfulness of processing carried out before its withdrawal. We do not make automated decisions or create profiles using your data.

4. Retention period

We keep enquiry data for as long as necessary to handle the enquiry and for up to one year afterwards, unless a business relationship begins. Data used for sending commercial communications is kept until you withdraw your consent or object. After that, the data will remain blocked for the limitation periods of any legal liabilities.

5. Recipients and international transfers

We do not share your data with third parties, except where required by law. In order to provide our services, our providers may access your data: Hostinger International Ltd. (web hosting), Google Ireland Limited (web analytics) and WhatsApp Ireland Limited (messaging, if you contact us that way).

Google LLC and Meta Platforms, Inc. may process data in the United States. These transfers are covered by the EU-U.S. Data Privacy Framework, to which both companies have adhered, and, where applicable, by the standard contractual clauses approved by the European Commission.

6. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability by writing to info@lacasagricola.es or to our postal address, stating the right you wish to exercise and providing a means of identification. We will reply within a maximum of one month.

If you believe we have not handled your request properly, you can file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es) or with the data protection authority of your country of residence in the European Union.

7. Minors

This website is not intended for children under 14. If you are under that age, please do not provide us with personal data without the consent of your parents or guardians.

8. Security and changes to this policy

We apply appropriate technical and organisational measures to protect your data. We may update this policy to adapt it to legal or service changes; the current version will always be published on this page.